This is a list of frequently asked questions about the Arlington Public Library and its services.  If you do not find the answer to your question, please use The Answer Zone. Questions about your library account?  Take a look at the Account Information FAQs.

General Library Questions

When are the libraries open?	Where are the libraries located?
How can I apply for a job at the library?	What programs are offered by the library?
Do you have any copy machines?	Do you have a public fax machine?
Do you have Internet access and computers for the public to use?	How do I use the computers at the library?
How can I get items that are not in the Arlington Public Library's collection?	How much does it cost to print at the library?
Will I ever receive an e-mail from "libhelpdesk"?	How many items can I check out?
What training do you offer and what is the schedule?	How can I volunteer at the library?

General Library Questions

How do I use the computers at the Library?
You will need a Library Card or a Technology User Card to use the computers at the library.  You will also need to set up a password before you use the computers.  

How much does it cost to use the computers? How much does it cost to print?
It is free to use the computers.  However, there is a fee for printing from the computers.  Black-and-white copies are $0.10 a page, and color copies are $0.25 a page.

Do you have copy machines?
All Arlington Public Libraries have black-and-white copy machines for public use.  It costs $0.10 a copy for letter and legal copies and $0.20 for ledger copies.

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Do you have a public fax machine?
At this time, the Arlington Public Libraries do not have fax machines for public use.  However, this is a list of businesses in Arlington that have fax services.
 

How can I volunteer at the library?
For information on how to volunteer at the library, please visit the Library's Volunteer Page for the City of Arlington, or call any library location.  

How can I get items that are not in the Arlington Public Library's collection?
If you have searched the library's catalog, and we do not own the material you are searching for, you can request the item through Interlibrary Loan (ILL).  To do this, visit any library's reference desk and fill out an ILL form.  A fee of $1.00 will be charged at the time you submit your request.  If we are unable to borrow the item you requested, your money will be refunded.   

How can I apply for a job at the library?
All library jobs are posted through the City of Arlington Workforce Service. 

Will I ever receive an e-mail from libhelpdesk?
You will never receive a generic e-mail from the Arlington Public Library.  Even if you send an e-mail to the helpdesk, your reply will be from a library employee. 

How many items can I check out?
You may check out up to 50 items at once. The following is a list of how many of each item you can check out at once and for how long: 

Material Type	Checkout Limit	Loan Period
Audiobooks (on Cassette)	10	3 weeks
Audiobooks (on CD)	10	3 weeks
Books	25	3 weeks
Cassettes	10	3 weeks
CD-ROMs	4	1 week
DVDs	4	1 week
Videos	4	1 week
Overdrive Downloadable Audiobooks	10	3 weeks
NetLibrary Downloadable Audiobooks	10	3 weeks

Libraries, Schools & Learning
 

Can I have a test proctored at the library? Yes.  All library locations have librarians that are able to proctor tests.  Contact them to set up an appointment to take your test.  This service is free.