Your opinion counts!

The Arlington Public Library is working to provide citizens with quality service.  In particular, we want to know how you feel about our customer service.  Please take a moment to give us your feedback. Thank you for taking the time to complete our survey.

Cary Siegfried,
Library Director

Please indicate where you most recently received assistance.  This will be the location you are evaluating for services:

If you visited the Library in person, please answer the following questions:

While in the Library I did the following (check all that apply):

Checked out Books/AV materials Attended a Program/Event
Used the Internet or word processing computers Other 
Used materials within the Library for research/information (i.e. magazines, newspapers, copy machine, reference materials, etc.)    
While in the Library:

Strongly Agree

 Agree Disagree Strongly Disagree NA
1. Staff greeted you in a friendly manner

2. Staff provided assistance in a timely manner
3. Staff was courteous and professional
4. Staff was knowledgeable about library services and resources
5. Staff was genuinely interested in helping me
 
Overall, I would rate the quality of service I received as:
  Excellent Good Fair Poor NA
 
If you used the Library's web page in the last 30 days, please answer the following questions:
What services have you used from the Library's web page? (check all that apply)
Renewed books Placed Holds Checked library program schedule
Searched the Library's catalog Library hours, locations, contact information Virtual Library (electronic databases, internet links, etc.)
Other
Overall, I would rate the "user-friendliness" of the Library's web page/catalog as:
  Excellent Good Fair Poor NA