Account Help

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Accessing Your Account
 
Logging In

Access your library account online  24/7 or by calling 817-459-6900. You must have an Arlington, Texas library card and have set up a password/PIN to log in to your account. Don’t have a card? Get one today!

To log in, go to the Help option on the top menu, and click "My Account".

You will be redirected to your account page. Log in using your library card number or username that you created when signing up for your library card.

Once you have logged in, you will be able to view your current reserves, lists, items that are checked out, renewals and fines. 

 

Renew a library card

Library cards must be renewed every two years in person. You may do this at any branch by presenting a government-issued ID that has a photo, recent proof of your current address, and paying any balance owed in full.

 

Lost Library Card

For security reasons, the library will need to cancel your old card and issue a new one. Please visit any library branch and present a government-issued ID that has a photo and recent proof of your current address. There is a $1 fee for a replacement card.

Loan Periods

Fifty (50) books may be checked out on a borrower account at one time. Additional limits also apply:

3-week loan items: Books, Music CDs (10), Audiobooks (10), Kits (10)

1-week loan items: Movies (all formats) (10)

1 to 3-week-loan items: eBooks & eAudiobooks (8 on Overdrive, 6 on Oneclickdigital)

Reserving Items (Holds)
What does reserving an item do?

Reserving an item notifies staff to pull the item, and place it on hold for you. This allows you to quickly pick up an item, without having to search for it~ It also allows you to request items from other branches to be delivered to your home branch for pickup. If all copies of an item are currently checked out, placing a hold will reserve your spot in line for the next available copy. 

Requests not picked up with four (4) days from notice will be charged a re-shelving fee of .25 cents per item. You may cancel your hold at any time during that period online or by phone 817-459-6900.

 

 

 

Placing a hold online:

Browse our catalog to find an item you would like to place on hold. Once you have found the item you would like, click the "place request" option.

 

This will take you to the request screen. From here, you can select the branch you'd like to pick up your hold from, as well as choose an activation date. The activation date will default to the current date, but can also be set to a future date. 

You may choose to receive an email, text message, or phone call when items become held for you to pick up.

 

Renewing Items

Renewals may be done in person, by phone, or online by logging into the appropriate library account. You may also get reminders by text message or email and can set your preferred notification by visiting, calling, or logging in to your account.

In order to make it easier for you to get your items back on time, the Arlington Public Library has started an auto-renewal process. Conditions that would prevent automatic renewals include:
if the item has a waiting list;
if the item has already been given the maximum amount of renewals;
you've exceeded the material type loan limit (Mansfield and Kennedale items may have different limits);
you have a balance of $10.00 or more;
it is time to renew your account;
or your account might have some other block preventing checkout.

Fines & Fees

Fines and Fees Schedule (last revised 11/01/2016)

Items Overdue Daily Charge Per Item
Books, Magazines, Movies (all formats), Music and Audiobooks (all formats), Kits $0.25
Interlibrary Loan $1.00
Partial Item Missing Charges may vary
Replacement Items Charges may vary
Barcode/RFID tags, multimedia bag $1.00
Lost borrower’s card $1.00
Media case $1.50
Replacement Media (audiobook) $7.00
Supplemental Media $2.00
Operations and Service Charges may vary
Collection fee/Long overdue processing $10.00
Community room usage (application fee)
*See Meeting Room Usage Policy
$20.00
GED/ESL materials fee $25.00 per year
Materials processing fee $5.00
Unclaimed request reshelving fee (per item) $0.25
Interlibrary Loan postage $2.00
Computer printouts - microfiche $0.25
Computer printouts (B&W) $0.15
Computer printouts (color) $0.50
Meeting room charges See Meeting Room Usage Policy
Non-Resident Fees See Get a Library Card Page for details

Replacement Cost – Charges Vary

The charge for lost or damaged materials is the actual price paid by the Library for the particular item as recorded in the Library’s Circulation System database plus a processing fee. If an item record does not include the actual price paid by the Library, the “standard replacement cost” will be charged for the item plus a processing fee. The standard replacement cost represents the average cost of the type of item borrowed. Borrowers of library materials may provide replacement copies for lost or damaged items subject to approval by library staff. Refunds on books lost and paid for will be made if the item is returned in good condition and within six (6) months of the date of payment. The borrower must present the item to qualify for a refund.  Payment of replacement charges does not transfer ownership of the material to the borrower paying the charges.  Lost or damaged items remain the property of the Library.

 
Approved by Arlington City Council 11/1/16
Paying Fines

Outstanding fines and fees may be paid in person with cash, check or credit/debit card. There is a $3 minimum for credit card transactions.

Accounts are considered in good standing until patron accrues $10 in fines. Once the balance exceeds $10, the patron will be unable to check out items or use public computers until the account is under the $10 balance.